Frequently Asked Questions (FAQs)
Everything You Need to Know About Our Services, Process, and What to Expect
Chesterfield
General Questions
Where Are You Located?
We are based in Henrico, VA, and proudly serve clients throughout Central Virginia, including Chesterfield, Midlothian, Mechanicsville, Ashland, Powhatan, Oakwell, and surrounding areas.
What Services Do You Offer?
We specialize in:
- Power washing (homes, driveways, patios, fences, and more)
- Mobile auto detailing
- Pull-Up Hand Wash & Detailing at our Osborne Turnpike location
- Wood staining (decks, fences, outdoor structures)
- Small concrete repairs (cracks, chips, worn areas)
Are You Licensed and Insured?
Yes. Your Surface My Purpose is fully licensed and insured, giving you peace of mind with every service we provide.
Power Washing FAQs
What Surfaces Can You Power Wash?
We safely clean a wide variety of surfaces, including:
- Vinyl and brick siding
- Concrete driveways and sidewalks
- Wooden decks and fences
- Patios, porches, and exterior walls
Will Power Washing Damage My Home?
Not when done by professionals. We use adjustable pressure settings and safe techniques based on the surface type to avoid any damage while delivering a deep, effective clean.
Do You Use Chemicals?
Yes, but only eco-friendly, biodegradable solutions that are safe for pets, plants, and people. These cleaners help break down mold, mildew, and stains more effectively.
Mobile Vehicle Detailing FAQs
How Does Mobile Detailing Work?
We bring the auto spa experience to you. We arrive with everything needed—including water and power—and detail your vehicle right in your driveway or parking lot.
Will Power Washing Damage My Home?
Not when done by professionals. We use adjustable pressure settings and safe techniques based on the surface type to avoid any damage while delivering a deep, effective clean.
What's the Difference Between Mobile Detailing and Pull-Up Detailing?
- Mobile Detailing: We come to your location.
- Pull-Up Detailing: You bring your car to our Osborne Turnpike location—no appointment needed.
How Long Does a Full Detail Take?
Depending on the package and vehicle condition, a full interior and exterior detail usually takes 1.5 to 3 hours. Basic hand washes are typically done in 30–60 seconds.
Pull-Up Hand Wash FAQs
Do I Need an Appointment for the Pull-Up Car Wash?
Nope! Just drive up during our operating hours, and we’ll take care of the rest. It's quick, easy, and done by hand—no machines, no damage.
What Should I Expect When I Arrive?
You’ll be greeted by a team member, choose your wash or detailing package, and relax while we work. Most services are completed while you wait.
Wood Staining FAQs
How Often Should I Stain My Deck or Fence?
We recommend staining every 2–3 years, depending on sun exposure, weather, and foot traffic. If your wood looks faded, dry, or rough, it’s time to restain.
Can You Stain a Brand-New Deck?
Yes—but we recommend letting new wood cure for 2–3 months before staining so it absorbs the finish properly.
Small Concrete Repair FAQs
What Types of Concrete Can You Repair?
We handle nonstructural repairs for surfaces like
- Sidewalks and driveways
- Patios and steps
- Garage floors and walkways
Will the Repair Be Noticeable?
We aim to blend the repair with the existing surface as much as possible. While some color variation may remain, the surface will be smooth, level, and sealed.
Payment, Scheduling, and Policies
What Payment Methods Do You Accept?
We accept:
- Visa, Mastercard, and American Express
- Cash
- Checks
- Mobile payment options (ask when booking)
How Do I Schedule a Service?
You can call us at 804-729-1955 or send a message through our website. For mobile services, we’ll confirm your location and availability when booking.
What's Your Cancellation Policy?
We kindly ask for at least 24 hours’ notice for any cancellations or reschedules. This allows us to adjust our route and accommodate other clients.
Still Have Questions? Let's Talk!
If you didn’t find the answer you were looking for, we’re here to help. Just give us a call or send us a message, and we’ll be happy to answer any questions you have.
Call: 804-729-1955
| Based in Henrico, VA – Serving Central Virginia